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COVID-19 Updates and Cancellation Policy

Our Top Priority: Our Guests

We prioritize the well-being of our guests and associates above all else. We are closely monitoring messages and adhering to the guidelines of the Centers for Disease Control and Prevention (CDC) and local health authorities.

For more information, refer to the CDC or your local health organization.  

Additionally, we are - as always - upholding the highest standards of cleanliness through increased sanitation and thorough cleaning of our public and private spaces as well as additional practices including:

  • Implementing heightened precautions in food handling, sanitation, disinfection and cleansing measures.
  • Increasing the disinfecting efforts for our "high-touch" surfaces such as keyboards, elevator buttons, door handles and telephones.
  • Providing additional and reinforced sanitation procedure training for our associates.
  • Continuing to monitor the published guidelines from the CDC, WHO, local health authorities and our cleaning product vendors and partners.
  • As mandated by the city and to protect our guests and associates - we have temporarily stopped services in The Rittenhouse Spa & Club, fitness center and pool, Lacroix, Bar210, Library Bar, Scarpetta and the Mary Cassatt Tea Room. We plan to welcome everyone back to those facilities as soon as possible. Please refer to our dining page for more information on the limited services available for guests at this time.

We recognize that the COVID-19 virus has required all of us to travel smarter and be more thoughtful as we go through our daily activities. To help reduce risk and protect others, we urge all guests and associates to use the same personal best practices standard for a typical flu season. 

It is of utmost importance that you feel informed and comfortable during your stay with us. We encourage you to contact us directly with any questions or concerns. Our team is committed to the well-being of our valued guests and associates - please let us know if there is anything more we can do to assist you during your stay.

Please contact us at 215-546-9000 with any questions or concerns, and if your plans change, simply cancel your reservation within 24 hours of your arrival date to receive a full refund for stays through June 30.

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